Purchases, Returns, and Other Financial Terms

ORDERS AND PAYMENTS

By placing an order on our Site, you agree to provide accurate, current, and complete payment and contact information. We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to orders that appear fraudulent or where payment issues exist.

All prices are in USD and are subject to change without notice. Taxes, shipping, and handling charges may apply, and will be calculated at checkout.

SHIPPING

Shipping charges and expected delivery dates may be displayed through the Customer Account Features at the time of your order, or may appear in an order confirmation email. Based on our service location and your shipping address, we determine the shipping carrier for your order. Carriers that may be used include, but are not limited to, the U.S. Postal Service (USPS), United Parcel Service (UPS), and FedEx. Occasionally, we may send your order in two or more shipments.
Please note: most orders are shipped within 72 hours of placing the order. An estimate of the shipping cost will show up when you check out.
All orders are shipped by USPS, UPS, or FedEx ground transport, therefore, we CANNOT ship to P.O. Boxes. Also note: we do not ship orders on Saturdays or Sundays.
All Express Mail, FedEx and UPS orders are waived from signature unless otherwise instructed via comments in your order form, or by email.

Processing Time

• All orders are processed within 1-3 business days.
• Orders placed on weekends or holidays will be processed the next business day.
• Once your order has been shipped, you will receive a tracking number via email, allowing you to track your package every step of the way. Please allow 24-48 hours for the tracking information to update.

Shipping Rates

• Domestic Shipping:
• Standard Shipping: (Estimated delivery: 4-5 business days)
• Expedited Shipping: (Estimated delivery: 1-3 business days)
• Free Standard Shipping is available on domestic orders over $75
• International Shipping:
• Shipping rates vary by destination and will be calculated at checkout.
• Delivery time for international orders typically ranges from 7-14 business days, depending on the location and customs clearance.

International Shipments, Customs Fees and Taxes
Please note that additional customs duties, taxes, or fees may apply for international orders depending on your country’s regulations. These charges are the recipient’s responsibility and are not included in the product or shipping costs. We recommend contacting your local customs office for more information on potential charges before placing an order. Milave is not responsible for any delays or costs incurred due to customs procedures.

SUBSCRIPTION PROGRAM

If you elect to sign up for our subscription program to save 10% on recurrent purchases, you will receive one or more of our products at the frequency you select.  We offer shipments every 1, 2, 3, or 4 months, for which you will be charged the advertised price automatically and indefinitely until you cancel.  You may cancel, skip, or pause your subscription at any time.  If you sign up for the program on our website, the payment card or alternative payment method you provide will be automatically charged for the purchase price of the product(s), plus applicable tax, shipping, and any applicable duties or fees for international purchases.

THE SUBSCRIPTION WILL REMAIN IN EFFECT UNTIL YOU CANCEL IT.  IF YOU WISH TO CANCEL YOUR PARTICIPATION IN THE PROGRAM AND DISCONTINUE SHIPMENT OF FUTURE PRODUCTS, YOU MAY DO SO IN YOUR ACCOUNT OR BY CONTACTING CUSTOMER SERVICE AT SUPPORT@MILAVE.US

We may, in our sole discretion, terminate your participation in our subscription program at any time without notice to you.  We reserve the right to refuse or discontinue the automatic provision of products to anyone at any time in our sole discretion.  We may, in our sole discretion, change the price of any product offered via subscription.  If there is a change to a product price, or any other material change to your subscription, we will notify you before the change is implemented and you will have an opportunity to cancel your subscription.  YOUR CONTINUED PARTICIPATION AFTER WE CHANGE THESE TERMS CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES. IF YOU DO NOT AGREE TO ANY CHANGES, YOU MUST CANCEL YOUR SUBSCRIPTIONS.

RETURNS

Milave takes pride in its products and desires that all Customers are satisfied with their purchase.  If for any reason you are not completely satisfied with any purchase made at milave.us, you may return any item within 30 days of receipt for a refund, less shipping charges and taxes when applicable. Please note that there is a $6 return fee per order, which covers the costs of return shipping.

If you wish to exchange a product, please email us at support@milave.us 

Milave reserves the right to prevent fraudulent activity. Any purchase that you are not satisfied with should have approximately 75% or more of the product remaining within the container to be eligible for a refund. Milave is not responsible for return items damaged or lost in transit.

Any items identified as “FINAL SALE” or “non-returnable” or purchased during Cyber Week promotions are final sale and not eligible for return or refund.  Please note that all travel and mini-size products are not eligible for returns.

Any products not purchased on milave.us should be returned to the original point of purchase. Refunds will be applied to the original form of payment used for purchase. 

 We, unfortunately, cannot accept returns from international (non-US) customers at this time.